Effective Date: November 3, 2026

This official Shipping Policy is published by BuyFactory Direct Pty Ltd, governing all order fulfillment, shipping, delivery, and related logistics services for purchases made through our e-commerce platform www.buyfactorydirectltd.com. As a team dedicated to making your daily bathroom moments simpler and cozier with our thoughtfully curated line of daily-use bath items, we have designed our shipping framework to be fully transparent, reliable, and tailored to deliver your selected bath accessories – from smart UV sanitization toothbrush holders, rust-proof towel hooks, practical soap dishes to premium shower nozzles – to your door as smoothly and efficiently as possible. Below you will find all clear details about our shipping coverage, processing timelines, shipping fees, delivery progress tracking, handling of delayed or damaged parcels, and other logistics-related rules, to eliminate all uncertainty for your shopping experience on our store.

1. Order Processing Period

Before your purchased items are dispatched from our warehouse, every order will go through a standard verification and preparation process. Once your payment is successfully confirmed on our website, our team will conduct an order check within 1 to 2 business days. This check includes confirming the availability of your selected bath products, verifying that your delivery address is complete and accurate, performing a full quality inspection of every item in your order, and securely packaging all goods with shockproof materials suitable for bathroom accessories to prevent any possible damage during transit.

Please note that order processing does not include weekends or public statutory holidays in New South Wales, Australia. Orders placed after 3:00 PM AEST on business days, or any time on weekends and public holidays, will be processed on the next following regular business day. You will receive a confirmation email immediately when your order is handed over to our partnered logistics carrier, so you can stay updated on the status of your purchase.

2. Shipping Coverage and Delivery Timelines

We currently provide shipping services to all valid delivery addresses across Australia, and support international delivery to selected regions in New Zealand, Southeast Asia and the European Union, with specific details as follows:

• ‌Domestic Shipping within Australia‌: Standard domestic shipping takes 3 to 7 business days after the order is dispatched. For metropolitan areas in New South Wales, Victoria, and Queensland, most parcels can be delivered within 2 to 4 business days. Customers in remote regional areas of Western Australia, Northern Territory and Tasmania may experience a slightly extended delivery period of up to 10 business days, as logistics routes to these locations require additional transit time.
• ‌International Shipping for Eligible Regions‌: For international orders delivered to our supported overseas locations, standard international shipping takes 7 to 15 business days after dispatch. Please note that customs clearance procedures in the destination country may occasionally add extra 2 to 5 business days to the total delivery timeline, which is outside of our direct control.

We offer expedited shipping options for both domestic and international customers upon request. Domestic expedited orders will be delivered within 1 to 2 business days after dispatch, while international expedited orders will arrive at your address within 3 to 7 business days after dispatch. You can select your preferred shipping speed at the checkout page when placing your order, with corresponding calculated shipping fees displayed clearly before you confirm payment.

3. Shipping Fee Rules

Our shipping fee structure is designed to be fair and straightforward, with no hidden additional charges:

• For all domestic Australian orders with a total value over €49, we offer complimentary free standard shipping. For domestic orders below this threshold, a flat standard shipping fee of €4.99 will be applied. The expedited domestic shipping fee is a flat rate of €12.99 for all eligible domestic addresses.
• For international orders in our supported regions, shipping fees are calculated automatically at checkout based on the total weight of your package and the distance to your delivery destination. You can view the exact full shipping cost before completing your payment, with no extra logistics fees added after you place the order.
• All customs duties, import tariffs or local taxes that may be applied to international parcels are the sole responsibility of the customer. BuyFactory Direct Pty Ltd has no control over these extra charges set by your local customs authority, and we recommend that you check the local import policies of your country in advance to avoid unexpected costs.

4. Order Tracking and Delivery Confirmation

Once your order is dispatched from our warehouse, we will send you a dispatch notification email that includes your unique order tracking number and a direct link to check the real-time location of your parcel on the official website of our partnered logistics carrier. You can also access your order tracking information any time by logging into your personal account on our site www.buyfactorydirectltd.com and viewing your order history page.

All our delivery services require a signature upon receipt for all parcels, to ensure your bath items are delivered safely to you. If no one is available at your delivery address to sign for the parcel at the time the courier attempts delivery, the logistics provider will leave a delivery notification card at your door, and you can arrange a re-delivery at your preferred time, or pick up your parcel from the nearest local courier pickup point as per the instructions on the notification.

5. Lost, Damaged or Delayed Parcels

In the rare case that your parcel is confirmed lost by our logistics partner during transit, you can contact our customer support team immediately, and we will arrange either a full re-shipment of your original order at no extra cost, or work with you to find a proper resolution aligned with your preferences. If you receive a parcel with obvious external damage on the packaging, please open the package in the presence of the delivery courier to check if the inner bath items are damaged. If any products are confirmed to be damaged during shipping, please take clear photos of the damaged packaging and damaged items, and send these materials to our support team within 48 hours after you sign for the parcel, so we can arrange a free replacement for you as soon as possible.

Occasionally there may be minor delivery delays caused by extreme weather conditions, unforeseen logistics network disruptions, or public health and safety events. If your delivery is significantly overdue beyond the estimated timeline we provided, please reach out to our team, and we will launch an immediate investigation with our logistics partner and provide you with regular updates on the status of your parcel.

6. Contact Information for Shipping Inquiries

If you have any questions about our shipping rules, want to confirm the processing status of your order, or need help tracking your dispatched parcel, you can reach our dedicated customer support team through the following official channels:

• Company Name: BuyFactory Direct Pty Ltd
• Official Website: www.buyfactorydirectltd.com
• Contact Email: [email protected]
• Contact Telephone Number: +61 2 9629 1138
• Physical Postal Address: Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia

Our team will respond to all shipping-related inquiries within 1 to 2 business days. We reserve the right to update this Shipping Policy as needed to adapt to adjustments to our logistics service network, and the revised version will take effect immediately after being published on the corresponding policy page of our official website.